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Home› AI Productivity Tools› Otter.ai vs Fireflies.ai
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Otter.ai vs Fireflies.ai

A detailed side-by-side comparison to help you choose the right tool

Feature Otter.ai Fireflies.ai
Starting PriceFreeFree
Free TierYesYes
Rating★★★★★4.4★★★★★4.4
Best ForProfessionals and teams wanting automated meeting transcription with action item extractionSales teams and customer success managers wanting meeting summaries pushed directly to their CRM
API Access✓✓
Team Collaboration✓✓
Templates——
Browser Extension✓ ★ Best—
Mobile App✓✓
Pros
  • Reliable real-time transcription across all major platforms
  • OtterPilot auto-joins and takes notes automatically
  • Free plan provides solid basic functionality
  • Best CRM integration — notes go directly to Salesforce/HubSpot
  • Searchable transcript archive across all past meetings
  • Conversation intelligence analytics
Cons
  • 30-minute meeting limit on free plan
  • Transcription accuracy lower for heavy accents
  • Some users report privacy concerns with bot joining calls
  • Free tier lacks AI summaries — key feature locked behind paywall
  • AI credits for advanced features add to cost
  • Lower accuracy than Otter.ai for transcription

Our Verdict

Otter.ai and Fireflies.ai serve different needs. Choose Otter.ai if you need professionals and teams wanting automated meeting transcription with action item extraction. Choose Fireflies.ai if you need sales teams and customer success managers wanting meeting summaries pushed directly to their crm.

Try Otter.ai → Try Fireflies.ai →